This explains what happens to the details you send me through this site’s contact form, by email, on WhatsApp or by Instagram direct message, under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who I am
JA Digital is operated by Jake Agnew in Plymouth, UK. I’m the “controller” responsible for your information. Privacy contact: jake@jadigitalagency.com.
What I collect
Your name and contact details (email address, phone number on WhatsApp, or Instagram username), the service and budget you choose, and whatever you write or send me — for example your business name or website.
Why I use it, and on what basis
To read and reply to your enquiry (my legitimate interest in answering messages sent to me) and, if you ask, to prepare a quote or proposal and agree work (steps at your request before a contract). I won’t add you to a mailing list or send you marketing. If that ever changes, I’ll ask for your consent first.
Who else handles it
Cloudflare hosts this site and protects it from attacks. Web3Forms delivers contact form messages to my inbox. My email is hosted by Google Workspace. WhatsApp and Instagram (both Meta) carry messages you send there. These providers may transfer data outside the UK with recognised safeguards. I don’t sell your information.
Cookies
This site doesn’t use cookies for analytics or advertising, and there’s no Google Analytics or Meta Pixel on it. Cloudflare may set a strictly necessary security cookie to protect the site.
How long I keep it
I keep enquiries only for as long as I need them to deal with your enquiry and any work that follows. Client records are kept for as long as the work and the law (for example tax rules) require.
Your rights
You can ask for a copy of your information, ask me to correct or delete it, or object to or restrict how I use it. Email jake@jadigitalagency.com and I’ll reply within one month.
If you’re unhappy with how I’ve handled your information, please tell me first. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint (opens in a new tab) or on 0303 123 1113.
The full version is in my privacy notice.
Last updated: 24 October 2026